About The Little Personality

The Little Personality Co is a small business based in Medway, Kent. As a big fan of personalised items and being crafty I started making new and original bags and gifts for family. This then got bigger and bigger with new requests coming through so I decided to set up a small Etsy shop. In August 2021 this became my full time job and we now have over 5000 sales on Etsy and so many loyal customers! 


The Next step for us as a company is to focus on bringing original and new personalised clothing and occasion items to you before anywhere else! 

Follow us on Instagram @thelittlepersonalityco for all the latest on our new stock! 

Returns and Refunds 

Personalised products cannot be returned unless faulty, non personalised items may be returned within 30 days of purchase.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@thelittlepersonalityco.co.uk

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.  Any reports of damages after 7 days of receipt will not be actioned. 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@thelittlepersonalityco.co.uk